Refund policy

Refund Policy 

Every Artfactri piece is made just for you, when you order it - not pulled off a shelf. That's what makes it yours, but it also means we're not able to accept returns, exchanges, or refunds for sizing, change of mind, or an order placed by mistake. 

If Something Arrives Damaged, Defective, or Misprinted 

That's on us, and we'll make it right. Reach out within 30 days from date of delivery to hello@artfactri.com with: 

Once we've had a look and approved it, we'll send a replacement or refund - no extra cost to you. 

Do take note: No refund or replacement will be made past 30 days from purchase date.

One thing: please hold onto the item and don't mail anything back until we've confirmed next steps. If a return does end up being needed, we'll walk you through exactly how. 

Why Made-to-Order Works This Way 

Nothing at Artfactri sits in a warehouse waiting to be bought. It's printed after you place the order, which is part of why we can't take things back for fit or preference - but it also means less waste and a shirt made specifically for you.

Take a minute with the size guide and product details before you check out; it saves everyone a headache later. 

Questions? 

Email us anytime at hello@artfactri.com - we'll sort it out.